Refund policy
All products that have been installed, wired, mounted, plumbed, or otherwise permanently affixed are not eligible for return, exchange, or credit. No exceptions.
All returns require a Return Merchandise Authorization (RMA) number issued by Noosh Decor before shipping.
General Rules
- Installation voids all claims. Any product installed, wired, mounted, plumbed, or permanently affixed is not eligible for return, exchange, or credit. No exceptions.
- RMA required. No returns are accepted without prior authorization. The RMA number must appear on the outside of the return package.
- Original packaging required. All parts, hardware, and accessories must be included. Missing components will result in refusal or additional deductions.
- Inspection before credit. All returns are inspected at the warehouse. Credit is issued only after inspection confirms all conditions are met.
- Refunds to original payment method only. No cash, store credit substitutions, or transfers.
- One return per order per category. Noosh Decor reserves the right to refuse repeat return requests.
- No liability for installation costs. Noosh Decor is not liable for labor, materials, or consequential damages including electrical work, mounting hardware, drywall, or contractor fees.
Missing Items
- Window: 48 hours from delivery. Claims submitted after 48 hours are not accepted.
- How to report: Email info@nooshdecor.com with your order number and an itemized list of missing items.
- Verification: Noosh Decor will verify against shipment records.
- Not shipped: Replacement or full credit issued.
- Shipped: A carrier claim is opened. Credit is issued after the claim is resolved.
- Return shipping: Covered by Noosh Decor for valid claims.
Damaged in Transit
- Window: 5 days from delivery. Claims submitted after 5 days are not accepted.
- How to report: Email info@nooshdecor.com with your order number, photos of the damage, photos of the packaging, and a written description.
- Packaging: Do not discard packaging before contacting Noosh Decor. Discarding packaging may void the claim.
- Installation voids all damage claims. Damage must be reported before installation.
- LTL/freight deliveries: Inspect at the time of delivery. Note any visible damage on the delivery receipt before signing. A clear delivery signature may disqualify the claim. File a separate claim with the freight carrier if applicable.
- Valid claim: Full credit or replacement. Noosh Decor covers return shipping.
- Invalid claim (not damaged): Credit issued minus return shipping and a 25% restocking fee.
Defective Products
- Window: Within the warranty period. Default warranty is 1 year from delivery unless a different period is stated on the product listing.
- How to report: Email info@nooshdecor.com with your order number, a detailed description of the defect, and supporting photos or video.
- Installation voids all defect claims. Defects must be reported before installation.
- Review process: Noosh Decor may request additional information or troubleshooting steps before authorizing a return.
- Valid claim with return required: Full credit or replacement. Noosh Decor covers return shipping.
- Invalid claim with return required: Credit issued minus return shipping and a 25% restocking fee.
- No return required: In some cases, Noosh Decor may issue a credit or replacement without requiring the product to be returned. The customer may be asked to hold the product until the claim is fully resolved.
- Not covered: Misuse, improper installation, unauthorized modification, and normal wear and tear.
Buyer's Remorse
- Window: 30 days from delivery. Requests after 30 days are not accepted.
- How to request: Email info@nooshdecor.com with your order number and reason for return.
- Installation voids all return claims. Items must be unaltered and in original condition.
- Condition required: Unused, resalable, in original packaging with all parts, hardware, and accessories included.
- Return shipping: Customer's responsibility. Item must ship within 14 days of the RMA issue date. RMA expires after 14 days.
- Credit: Issued minus a 25% restocking fee.
- Damaged, used, or incomplete returns: Will be refused. Item will be shipped back at the customer's expense or forfeited.
- Original shipping charges: Non-refundable.
Summary
| Category | Window | Return Shipping | Restocking Fee | Installation |
|---|---|---|---|---|
| Missing Items | 48 hours | Noosh Decor | None | N/A |
| Damaged in Transit | 5 days | Noosh Decor | None (valid) / 25% (invalid) | Voids claim |
| Defective Products | 1-year warranty | Noosh Decor | None (valid) / 25% (invalid) | Voids claim |
| Buyer's Remorse | 30 days | Customer | 25% | Voids claim |
How to Start a Return
- Email info@nooshdecor.com with your order number, reason for return, and all required photos or documentation.
- Noosh Decor reviews the request and issues an RMA number if approved.
- Ship the item with the RMA number written on the outside of the package to the address provided in the RMA.
- Credit or replacement is processed after receipt and inspection.
Noosh Decor . info@nooshdecor.com / Policy effective April 2026. Noosh Decor reserves the right to update this policy at any time.